There are several 3rd party tools for this. Here are a few examples:


Argo - A BI tool that is fully integrated with Freshdesk and easy to get started with. Read more here 

Klipfolio - A dashboard product that's integrated with Freshdesk straight out of the box. Read more here

Geckoboard - A dashboard product that is integrated with Freshdesk through the Zapier API. Read more here